Customer Service Practitioner
The Foundry Garage
Customer ServiceApprenticeship Details
The Foundry Ludlow Garage is family-owned and community-based, founded in 2016. The company has four technicians on-site. Their industry experience and vast vehicle knowledge drive the team in providing the highest quality care for any make or model. They offer expert servicing, repairs, and fixed-price MOTs for manual, electric, and hybrid vehicles.
The role:
- Answering customer service calls in a professional manner
- Responding to customer enquiries via email and social media
- Handling customer queries and complaints ensuring satisfactory resolution
- Ensuring all customer interactions are recorded accurately and professionally
- Keeping customer personal information secure in accordance with GDPR
- Achieving individual KPI’s and quality measurements
- Maintaining high standards of accountability and professionalism at all times
- Following company guidelines and procedures at all times.
Desired skills:
- Ability to use Microsoft Office (Word and Excel)
Desired personal qualities:
- Enthusiasm to learn
- A positive attitude
- Like to follow a structured process to achieve
- Passion for customer care and service
- Motivation to deliver a positive customer experience
Desired qualifications:
- A minimum of 3 GCSE’s at grade C/4 or equivalent (English is desirable)
- Hold level 1 English and Maths functional skills qualifications or can study to achieve this level upon completion of the apprenticeship
Future prospects?
- On successful completion of the apprenticeship, this will lead into full-time employment with the ambition to manage this area of the business
Reality check:
- The company is 5 miles from Leominster and Ludlow with limited public transport
Immediate start available. For more information about the position or to apply please contact Tracie Durant on 07974 966198 or email durantt@hlcollege.ac.uk