Freephone 0800 032 1986

Learner Services

Your first point of contact for any course enquiry is via Learner Services, which is based at the Hereford Campus on the first floor next to reception (red level) in the LRC, Business and Technology Centre.

To get in touch with Learner Services call our enquiries line on 0800 032 1986 or use the relevant contact numbers shown below.

The Learner Services Team

Head of Learner Services
Viv McLaughlin: 01432 365 566

Admissions Co-ordinator
Jane Eggar: 01432 365 327

Student HUB Co-ordinator
Sarah Harris: 01432 365 431

Learner Services Opening Hours

Monday to Thursday 08:30 - 17:00
Friday 08:30 - 16:30

The Learner Services Team can provide help and advice on:

  • Financial Support
  • Learning Support
  • Careers Advice
  • Student Support
  • Learner Voice
  • Chaplaincy
  • Transport
  • Complaints Procedure

Student Voice

Student Voice Surveys take place once a year and are an important part of the College’s development. After the last Student Voice Survey in 2017, which involved  nearly 2000 students, the College was able to make significant changes. 

You can get involved in a variety of ways; provide your views via a questionnaire, elect or become a Student Course Representative that will attend briefings and a focus group each year and/or become a Student Governor and be part of the College Board of Governors.

To get involved please contact:

Student HUB Co-ordinator
Sarah Harris: 01432 365 431


Complaints Procedure

HLC works hard to ensure that your time here as a student is a positive and enjoyable experience. However, we recognise that sometimes things go wrong and you may wish to make a complaint. If this is the case we would like the opportunity to try and put things right for you as quickly as possible. To help us do this, we have in place a complaints procedure which can be viewed as a PDF document- Complaints Procedure.

If you need any help in accessing the procedure or if you have any questions about making a complaint please contact:

Head of Learner Services
Viv McLaughlin: 01432 365 566